Live Chat Outsourcing, 24/7
Visitors leave if nobody answers. With our live chat outsourcing, agents reply in seconds, answer product and booking questions, and turn chats into real sales.
What our live chat agents handle
- Website chat support for product, pricing and availability questions
- Order status and account help
- Lead capture and appointment booking from chat
- Handover to your team outside your rules
- Transcripts and weekly reports
Managed live chat service
We set up the chat
We add our own chat widget to your site, matched to your colours, or work in the chat tool you already have.
Chat on every channel
Website, app, Messenger, WhatsApp and email links, handled by live chat operators.
AI plus people
Our AI assistant answers simple questions from your knowledge base, and a real agent takes over in the same chat.
Pre-chat questions
Collect name, email and reason for contact up front to qualify leads.
Want AI to greet chats first? We do that too.
AI can greet visitors and answer routine chat questions, with our live chat agents right behind it for the rest. Or keep it people only. Either way, a person is one message away.
How our AI chat customer service works →- Chatters can ask for a person at any point in the conversation
- The AI hands over in the same chat thread, with everything it collected
- It answers only from your approved knowledge base, never guessing prices or policies
- AI replies are clearly marked, and every chat is saved as a transcript
Live in about a week
Tell us how you sell
Your products, prices, policies, booking rules and when chats come to you.
We write your chat script
We turn it into a chat script and train your live chat agents on it first.
You test the chat
We run mock chats with you on Zoom until every reply sounds like your brand.
Go live
Add our widget with one line of code, or connect your chat tool. Adjust any time.
Pay for what you use
Our live chat support services come with a service guarantee: if an agent isn't right, we replace them. If you're still unhappy, you get two weeks refunded.
Pay per call or chat
Lower volumes, nights, overflow: 24/7 live chat support from shared agents.
Start free trialDedicated agent
Hire live chat agents full-time, working only on your business during the hours you pick. Team lead and reports included.
Get a quoteMulti-location
One central team for all your locations, with reporting per location and an account manager.
Book a callChat support outsourcing services by industry
Plumbers
Emergency calls triaged by your rules, jobs booked, on-call tech notified.
Plumbing answering service →
Movers
Quote calls handled while the lead is hot: dates, addresses, home size, survey booked.
Moving company answering →
Roofers
Storm-day call spikes covered. Inspections booked, insurance details captured.
Roofing answering service →
Ecommerce
Phone, email and live chat for online stores. Order status, returns and pre-sale questions, 24/7.
Ecommerce support →
Dental groups
One front desk for every location: new patients, reschedules, overflow and after-hours.
For multi-location practices →
Home-service groups
Several brands, one call team. Plumbing, HVAC and roofing under one roof.
Central call center →What our clients say
TrustScore 4.3 on Trustpilot · 7 reviews, all 5-star“Been working with them for over 2 years for my ecom brand, and I’m really happy with how structured and qualified everyone on the team is. Would definitely recommend them to anyone looking for a solid customer service team.”
“I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works.”
“Digitech Outsourcing Solution is a great provider. DOS manages its team well, communicates effectively, and owns its tasks.”
Common questions
Can you install live chat on our website?
Yes. We add our chat widget to your site with one line of code, or we work inside your existing chat tool.
Are your live chat agents real people?
Yes. If you want, AI can handle simple questions, but real people answer your chats.
Try us free before you commit
Tell us what you need and we'll set up a free trial. You see exactly how we work before you pay.
Prefer to talk? Call +1 (888) 449-8450