Knowledge Process Outsourcing: Definition, Perks and Practices

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Knowledge Process Outsourcing
Knowledge Process Outsourcing: Definition, Perks and Practices

The business world knows nothing but intense competition in the current global market. Every brand is looking for a smart way to optimize its processes without spending a fortune. This is where knowledge process outsourcing (KPO) enters. Sometimes a business wants only a specific task to be done or a particular issue to be resolved, which requires […]

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phone answering service
7 Soft Skills Medical Phone Answering Service Agents Must Have

Building a strong career in the healthcare industry requires more than a degree and practical training. Not only clinical skills, but employers are looking for more than that. People do not give much attention to soft skills and think they do not matter much. However, medical phone answering service agents have to talk to hundreds of patients […]

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BPO Companies
BPO Companies: The Recipe of Success for eCommerce Brands

The definition of eCommerce success is different for different brands. Some want to experience increasing customers, a high number of orders, or enjoy rave reviews. The competition is fierce, and over two-thirds of startups do not even last a quarter. BPO companies are the leverage many online businesses want to retain. Outsourcing is the difference between small […]

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Customer Support
5 B2B Customer Support Trends Shaping Businesses Nowadays

B2B companies and their services are entirely different from B2C ones. You need to have completely different sales and marketing strategies to please those running their own business. Every business is looking to expand its consumer base using multiple customer support channels, learning different behaviors, and developing unique personas for different brands.  In terms of customer services, […]

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