At DOS, we focus on 100% client satisfaction and offer a RISK FREE opportunity to use our services. This involves offering FREE Trial and a 15 days 100% refund guarantee (starting from delivery date)!
We offer free trial period and duration of trial is depends on type of service, details are provided below:
- Admin Support:
This involves repetitive support work including Data Entry, Internet Research, List Building etc. We offer free trial work for upto 3 hours or 20 entries. For higher workload projects with thousands of records or 300+ hours of work, we offer extended trial period.
- Customer Support:
This involves Customer Support services like Phone Answering, Email and Live Chat Support. We offer upto 3 days of free trial after initial training. This trial is limited to 1 agent working 8 hours/day for 3 days. For higher workload projects, we offer extended trial period.
Refund and Guarantees:
We offer a 15 days refund guarantee and refund period starts from date of delivery of work. Please see below specifics:
- Ongoing Projects:
Term ‘Ongoing Projects’ is defined as Projects or Tasks that require ongoing work and includes multiple payment milestones. For instance, working 40 hours/week indefinitely or doing data entry of 1000 records per week for 4 weeks etc.
For Ongoing Projects, delivery of work will be considered as follows:
- Hourly Projects: Term ‘Hourly Projects’ refers to projects that are paid by the hour. This involves specific number of hours per week and each week Sunday will be considered as delivery day of work for that week.
- Fixed Projects: Term ‘Fixed Projects’ refers to projects that require a milestone payment like $10 for 50 records. Deliver of work refers to specific day completed files are delivered.
- One Time Projects:
Term ‘One Time Projects’ is defined as Projects or Tasks that require one time work and involves one payment only. For instance, doing 500 records of contact research or working 50 hours for 1 week. For these projects, delivery of work means when work is completed.