What we do
Professional Phone Support Services
24/7 Every Day of the year
DOS phone support service give your business the competitive edge over all others. When your customers pick up the phone, they always connect with a “LIVE Call Agent” 24/7. While your competitors are out of the office, you are always there.
- Global 24/7 service with no extra fees for holidays.
- All calls answered in three rings or less – that’s fast!
- Immediate callback for those rare occasions a call gets missed.
- No set-up or training fees, have a team live within 2 days.
- Low, monthly rate with no hidden fees, no extra charges.
- Quick, efficient and reliable!
- Lead Generation through Cold Calling
DOS Phone Support Outsourcing Service
When a company tries to operate an in-house call center, costs can increase dramatically. In addition, the cost of living adds to these prohibitive costs. Having a wonderful staff to accompany the tasks is one of our strengths. Go into the discussion and think about the importance of the future.
Call support service is still the solution that many customers turn to, although new channels are available, such as live chat and Email Support. Considering the fast pinpoint times for most customers, it is no wonder phone support outsourcing continues to enjoy a loyal following.
62 percent of customers say they prefer to resolve business issues over the phone.
But while 62 percent of customers still prefer to call a business, it’s one of the few channels that has seen a decline in popularity over the past year. However, live phone agent support is unmatched when it comes to answering tough questions and providing personalized Customer Support Service.
Do you remember the last time you had to explain a complex problem by typing everything in a chat window? It definitely takes more time than just explaining it over the phone. In addition, it’s the closest thing to meeting face-to-face, so tone, change, and simple conversational touches can go a long way toward forging more personal relationships with clients.
A notable difference between live chat and Telephone support is timely. While website call support is often interactive (customer initiates conversation), chat can be posted online as a proactive support channel. As such, it could be the difference between a customer browsing your site and then leaving without buying anything or making a decision and verifying the purchase.
With live phone support providers channels allow for
real-time interaction and many customers may prefer the phone to chat because the ability to speak directly to someone can make the connection more private. This is especially true for complex problems. Hearing someone on the other end can be reassuring for some people and avoids confusion over ambiguity – phone support agent doesn’t always convey a tone, so a statement can sound sarcastic, rushed, or angry when the sender doesn’t mean something of that kind. This is not usually a problem in call centers.