FAQs

FAQs

How Can We Help You

It is okay to feel confused about business process outsourcing. However, do not let your queries and concerns hold you back. Here are the frequently asked questions about outsourcing services. We hope to address all your queries and concerns so you can start without wasting any more time: 

Commonly Asked Questions About Our Outsourcing Services

Here are some of the frequently asked questions from our customers. We have given our best to put all the relevant queries with detailed answers.

No, you do not need to sign up to get our services. However, we will sign an MOU before free trial and a formal month-to-month contract with you if you are satisfied with free trial.

We provide our services 24/7 to all our valuable customers. You can also opt for business hours or customized hours as per your business needs.

Most of our clients are from USA and UK, so we currently provide services in English and Spanish. We can provide support for additional languages and suggest you to contact us today to discuss your requirements.

We are an LLC with a registered office in Delaware and our Center of Excellence is offshore in Lahore, Pakistan.

Yes, you can choose to increase the number of agents working on your project any time you want. We request our clients to provide us at least 2 weeks of notice so we can prepare and train our teams!

We accept payment via Direct Deposit, E-cheque and Credit Cards. We use Stripe as our payment gateway.

Our recruitment team manages a detailed hiring process which includes English speaking, listening, competency and IQ tests. All of our agents then go through a rigorous accent reduction training. Our people understand the culture and have more than 2-3 years of experience working in the call center industry.

Outsourcing your phone support services to us will benefit you with:
  • Significant cost saving
  • Availability of skilled & experienced resources
  • Reduced administrative hassles
  • Begin instantly without need to setup processes in-house

We have worked with many startups and small businesses and helped them grow. We can scale up as your business grows and can start with as small as one agent or low volume of work. We have a team of 200+ agents and a seating capacity of 600+ agents.

We have stringent data security measures to ensure your information's complete confidentiality. In addition, our staff is bound by non-disclosure agreements, which would invite legal prosecution. We also practice a no paper, no pen policy on the floor and our agents have restricted access to specific websites and tools to avoid data breach.

We understand the concerns and fears with outsourcing customer service. This is why we offer a Risk Free, Up to 2 weeks of Free Trial. We suggest you to talk to our Sales Consultants today to discuss your requirements and give it a try.

You do not need to train our agents. We have a 'Train The Trainer' Program where you train our Trainers and Onboarding team, and we then train our agents. This helps you save a lot of time when you scale up or new people join the team.

You will have complete control over your team, and if you are not satisfied with the performance of any of your agents, you can replace them easily.

Over the past 13 years, we have worked for:
  • Hospitality businesses including short term vacation rental companies (Airbnb, VRBO etc)
  • Healthcare sector including Medical offices and clinics
  • Ecommerce stores including both white-label and dropshipping stores
  • SAAS companies and Mobile Apps
  • B2B and B2C services industry
  • Local Services like Handyman services, Cleaning and Moving Services
  • Auto Debt Collection companies
  • E-learning platforms and more!
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